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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Frequently Asked Questions
What is Pet Food Mart?
Pet Food Mart is your trusted online store for premium-quality cat and dog food, treats, and supplements. We partner with reliable suppliers to bring you nutritious, tasty, and safe pet food products at affordable prices.
Are your products safe for pets?
Absolutely! 🐾 All our products are sourced from trusted, certified manufacturers that follow strict quality and safety standards. Every treat, snack, and meal is carefully selected to support your pet’s health and well-being.
Do you sell branded or generic products?
We offer a mix of branded and high-quality OEM/ODM pet food products that meet global safety and nutrition guidelines. Our focus is always on quality, taste, and nutrition, not just brand names.
How long does shipping take?
Delivery times vary depending on your location and the supplier’s warehouse. On average, orders are delivered within 5–15 business days. You’ll receive tracking information once your order has been shipped.
Where do your products ship from?
We work with multiple fulfillment centers and suppliers to ensure faster delivery. Most products are shipped directly from our partner warehouses to maintain product freshness and efficiency.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods. All transactions are encrypted and 100% safe.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. You can also check your order status anytime using our Track Order page.
Do you offer discounts or promotions?
Yes! 🎉 We frequently offer exclusive discounts, bundle deals, and seasonal sales. Subscribe to our newsletter or follow us on social media to stay updated.
How can I contact customer support?
You can reach our friendly support team anytime via email or our contact form on the website. We aim to respond within 24 hours to ensure a smooth shopping experience.